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Return Policy

 

RETURNING ITEMS PURCHASED ONLINE

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If for any reason you are not satisfied with an item purchased from Mr. Hammer Nails, LLC., you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 30-days beginning on the date of purchase or order. You must provide a copy of your packing slip or order with the item listed. Shipping and handling charges are nonrefundable.

 

Return by Mail

If returning by mail, please obtain a Return Authorization by contacting Customer Service at 1-800-435-1393, Monday thru Friday, 9am to 5pm (EST). Be prepared to provide your order number and a brief description of the reason for the return.

 

Return Online Store

Online purchases can be returned to Mr. Hammer Nails, LLC. online store for an exchange or refund within 30 days of your purchase. Just return the item along with the order packing slip or order and we will gladly exchange or refund the purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-800-435-1393 EST.  Be prepared to provide your order number and a brief description of the reason for the return.

 

Things to Know:

  • Merchandise may be returned within 30 days for a full refund or replacement, whichever you prefer

  • Shipping and handling charges are non-refundable

  • When returning an item online, you must provide a copy of your packing slip or order with the item listed

  • Due to safety hazards, items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail – even if the item was drained of these materials

  • For safety reasons, certain products cannot be returned if opened – please call customer service at 1-800-435-1393

  • Some items are subject to a re-stocking fee

  • When returning an item to our online stores, we have the right to refuse returns of any item, at any time, for any reason

 

​RE-STOCKING FEES

A 20% re-stocking fee may apply to an item being returned. Items with a 20% re-stocking fee are subject to change at any time. See an associate for details or call Customer Service at 1-800-435-1393.

The re-stocking fee will be waived if any of these conditions are met:

  • Item is unopened and in new condition

  • Item is exchanged for an upgraded product in the same category

  • Item is replaced under manufacturer Warranty

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WARRANTY INFORMATION

We guarantee our products to be free from defects in material and workmanship upon arrival of product. Limitations apply. Mr. Hammer Nails, LLC. will replace any product that fails to properly work during 30-days of the original purchaser. In the event an identical item is not available as a replacement, Mr. Hammer Nails, LLC. reserves the right to substitute a substantially similar item in its place. This warranty gives you specific legal rights and you may have other rights that vary from state to state.

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Limited 30-Day Warranty

Mr. Hammer Nails, LLC. makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30 days beginning on the date of purchase or order.

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This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

 

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

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To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. online receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.

If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

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This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

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